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FAQs

1. When can I cancel an order?

We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via "contact us" form.

2.It is safe to order online?

You can be assured that shopping with 21topstores is safe! We are a small business that will always put customers first and our mission is to make you feel happy and satisfied with our service and our product. 

3.What happens if the lamp I want is out of stock?

If the moon lamp you want is out of stock, don’t worry. Contact us quickly and we can inform you when our next products will be available in the store.

4. How do I request a shipment stoppage?

When an order has been processed for shipping by the warehouse, but it hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site contact us page. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer need responsible for any loss resulted.

5.What if I don’t like Product when I receive it?

Do not worry about it, send it back to us for a full refund, or you can exchange it for another moon lamp. It’s important that you are happy with your purchase, so please contact us to assist you or visit our Return & Refund page for more information.

6. How many years do you supply for the warranty?

The 21topstores 12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.

7How Long Does Shipping Take?

As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 5-15 days.  

We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.(More info refer to Shipping Policy)

A Tracking email will be sent to you within 24hrs. Please follow up your tracking No on USPS Logistics Website. If you are having trouble tracking your box, please contact us for assistance (service@21topsotres.com)

8. Is there any fee for shipping?

We offer 5-15 Days Fast Free Shipping

9. Can the product be ship out of the USA?

No. we only ship in the United States now. Provide free delivery service for most states in the USA

10. How do I pay for my order?

We accept one payment methods online, one is PayPal, you can be directed login the PayPal page.

11. Do you have any discount?

BUY 2 Enjoy Extra 10% OFF

If you want to order multiple products (Wholesale), we also have discounts, please contact us(service@21topsotres.com), we will reply within 24 hours.