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Return & Refund Policy

21TopSotres have a 30 DAYS FREE Return & Refund Policy.

21TopSotres wants you to be excited about your new purchase. However, if you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from 21topsotres.com

    RETURNS

    RETURN POLICY

    30 DAYS FREE RETURN Policy

    • Once our support team receives and inspects your returned product, our accounting team will initiate your refund within 30 days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

    RETURN SHIPPING COSTS POLICY

    • For non-quality related warranty claims, buyer is responsible for shipping costs.
    • For quality related warranty claims, 21TopSotres refunds the shipping costs.

    RETURN  ADDRESS

    Please contact our Customer Service if you wish to return any items to our return address. You will receive a response as soon as possible.

    Please contact us via email at service@21topsotres.com before return or exchange products

    Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
    *If you have any other question, please contact our support team: service@21topsotres.com

    REFUND 

    30 DAYS FREE REFUND Policy

    We strive to ensure that we provide you with the best quality of products, and we are sure that you will love our lamps. However, if you are unhappy with your purchase and would like a refund, please contact us immediately. In order to be eligible for a refund, you must contact us within 30 days from your purchase date. We will then provide you with a return address to return your order.

    We do not cover the cost of return postage / shipping, this is your responsibility.

    In order for a refund the be processed successfully, you must follow the three step exchanges process above. As mentioned, postage / shipping is your responsibility and is not included in the refund process. Only the cost of the item is refundable. Once we have received your order, checked it out and are happy with it, we will process your refund using the same payment method provided at checkout. Please allow 30 days for a refund.