1. Atmosphere Creating: This product is hot-sale Christmas supplies for party atmosphere creating. 2. Convenient to Use: The rose has been stuffed for more convenient pump. A variety of roses and various meanings for you to send to friends, family, girlfriend or boyfriend. 3. Warm Tip: This product is a DIY innovative product. It is a material package and needs to be assembled by yourself. Please contact customer service to view the teaching video! 4. Quality Material: The balloons are made with high-quality helium balloon strength latex and rigorously tested to ensure you have the best experience for your party. I believe you will love this balloon. 5. Practical for Use: It can be used for living room decoration, or as a gift to a friend with a card which greetings can be written on.
Specification: Material: latex, artificial flower LED light Color: transparent Battery: No battery included Theme: Festival, Party Supplies Product size: about 30 x 20 x 9.9 cm / 11.81 x 7.87 x 38.98 in Rose size: about 21 x 9.5cm / 8.27 x 3.74 in Light cable: about 3 m / 9.84 ft Gram weight: about 425 grams Inflatable diameter: about 35 cm / 13.78 in 1 battery case (Battery not included. 2 AA batteries required.) Color: pink package one with light, pink package two with light, white package one with light, black package one with lights
Packing List: Simulation Rose *1 Do not break the circular wave ball to send spare *1 Special waterproof matte paper *1 Pink long yarn *1 White Sydney paper 3+2, Ribbon *1, Special air pump *1, Transparent small tape *1, Greeting card *1 Light string *1
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OUR GUARANTEE
100% Guaranteed
We offer a30-day guaranteeon ALL our products and our staff will be more than happy to assist you with any issues you may have. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. 100% Customer Satisfaction Guaranteed!
We truly offer the most stunning, trendy highest-quality products in the world.
We will do WHATEVER it takes with outstanding customer service support to assist everyone as we highly value our customer satisfaction with absolute ZERO risks.
We make sure that every customer is100% satisfiedin every aspect!
If you are not satisfied with receiving the goods, you can apply for a refund.
SHIPPING
Shipping Time=Processing Time+Delivery Time=About15-25 days
The earliest shipment time will be the next working day after a user placed their order.
As for processing time, we may need 2-4 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 15-25 days.
All Shipping is sent via Airmail with tracking number. Onceitemhas been shipped tracking will be automatically emailed to you.
Shipping
We offer 3-12 Days Fast Free Shipping
Shipping Time
1.Processing Time:1-2 days
2.Delivery Time:2-10 days
3.Shipping Time=Processing Time+Delivery Time=About 3-12 Days
As forprocessing time, we may need1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 Days.
We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.
About Customs, Duties & Taxes
When ordering from 21topsotres, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped except the United States may be charged import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be charged such import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we can't control these charges and predict what they may be.
Customs policies are different from country to country.
Shipping Support
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service.
21TopSotres wants you to be excited about your new purchase. However, if you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from 21topsotres.com
RETURNPOLICY
30 DAYS FREE RETURNPolicy
Once our support team receives and inspects your returned product, our accounting team will initiate your refund within 30 days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
RETURN SHIPPING COSTS POLICY
For non-quality related warranty claims, buyer is responsible for shipping costs.
For quality related warranty claims, 21TopSotres refunds the shipping costs.
RETURN ADDRESS
Please contact our Customer Service if you wish to return any items to our return address. You will receive a response as soon as possible.
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in 21topstores’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
For non-quality related warranty claims, 21topstores refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through 21topstores’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
12 Months Warranty
The 21topstores 12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.
We’re so confident in our product that we’re willing to offer a 12 month guarantee. That means, should you have any issues with your lamp within 1 year, send it back to us and we will send you a brand new one for no extra charge.
Process:
Buyer must provide sufficient proof of purchase
21TOPSTORES must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that 21TOPSTORES needs to have returned, warranties on those replacements are voided if the wrong item is returned to 21TOPSTORES or if the defective item is not returned.
Warranty Claims for Quality-Related Issues
We always need to verify proof of your defect. So, you've to show us your purchase receipt
✔ Proof of purchase receipt required as an Authenticity
