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We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
We offer 3-12 Days Fast Free Shipping
1.Processing Time:1-2 days
2.Delivery Time:2-10 days
3.Shipping Time=Processing Time+Delivery Time=About 3-12 Days
As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 Days.
We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.
When ordering from 21topsotres, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped except the United States may be charged import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be charged such import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we can't control these charges and predict what they may be.
Customs policies are different from country to country.
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service.
📞 : 1-918-352-6095
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21TopSotres wants you to be excited about your new purchase. However, if you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from 21topsotres.com
30 DAYS FREE RETURN Policy
Please contact our Customer Service if you wish to return any items to our return address. You will receive a response as soon as possible.
Please contact us via email at firstname.lastname@example.org before return or exchange products
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in 21topstores’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through 21topstores’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
12 Months Warranty
We’re so confident in our product that we’re willing to offer a 12 month guarantee. That means, should you have any issues with your lamp within 1 year, send it back to us and we will send you a brand new one for no extra charge.
We always need to verify proof of your defect. So, you've to show us your purchase receipt
✔ Proof of purchase receipt required as an Authenticity
Please email email@example.com.